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PRTG Remote Probe Npcap issues
Published: Wednesday, 17 July 2019 | Categories: PRTG | Keywords: Npcap | Status: Posted | Created: Wednesday, 17 July 2019 | Author: paul

Recent versions of PRTG Network Monitor have started including the Npcap driver for packet capture. This driver is causing issues when installed onto machine with 4G connections - disabling their 4G connection until the loopback adapter is disable or uninstalled.

Paessler support have recommended removing the driver and will modify their remote probe installs in future releases of PRTG.

The batch file below will silently uninstall the Npcap drivers.

 

Rem Remove Npcap

IF EXIST "c:\Program Files\Npcap\uninstall.exe" goto USTART
IF EXIST "c:\Program Files\WinPcap\uninstall.exe" goto USTART
GOTO UEND

:USTART
net stop prtgprobeservice

IF NOT EXIST "c:\Program Files\Npcap\uninstall.exe" goto NONPCAP
"c:\Program Files\Npcap\uninstall.exe" /S
:NONPCAP

IF NOT EXIST "c:\Program Files\WinPcap\uninstall.exe" goto NOWINPCAP
"c:\Program Files\WinPcap\uninstall.exe" /S
:NOWINPCAP

Ping 127.0.0.1 -n 30

net start prtgprobeservice
:UEND

 


Add Comment
Paul | Tuesday, 17 September 2019
Latest release of PRTG Server no longer creates the loopback adapter - https://www.paessler.com/prtg/history/stable#19.3.51.2830