Outlook Mobile android not syncing contacts
paul | Thursday, 14 November 2019 | Office365 | Outlook

In Outlook Mobile settings it does not allow the enabling of "Sync contacts". Next to the option it displays the message "Contacts sync isn't turned on in system settings".

Outlook Settings

To enable it swipe down your Quick Settings menu and ensure the setting "Sync" is enabled. Or go to Settings -> Cloud and accounts -> Accounts and enable "Auto sync personal data" option at the bottom of the menu.

Then go back to Outlook Mobile settings and then it should allow you to enable the Sync Contacts option.

Kace client reporting wrong IP Address in version 10.0
paul | Wednesday, 13 November 2019 | Kace | Kace

After upgrade Kace K1000 appliance we started seeing some devices reporting the wrong IP Address. This has affected machines using Wifi hotspots or with multiple network adapters.

The issue will be fixed in version 10.1 of Kace server or by a hotfix available from Quest support - which I have had installed and working.

Removing old Exchange mailbox connected mobile devices
paul | Monday, 04 November 2019 | Office365 | Powershell

As people upgrade their mobile devices connected to their Exchange Online mailbox the devices are left connected to their mailbox in Exchange Admin Console.

The powershell script below will check all the mobile devices connected to Exchange mailboxes and remove any not successfully synchronised for 120 days.

# Remove Mobile devices not synced for 120 days

$Office365Credentials  = Get-Credential
$Session = New-PSSession -ConfigurationName Microsoft.Exchange -ConnectionUri https://outlook.office365.com/powershell-liveid/ -Credential $Office365credentials -Authentication Basic –AllowRedirection         
Import-PSSession $Session -AllowClobber | Out-Null   

$devices = Get-MobileDevice -resultsize unlimited
foreach ($device in $devices) {
	$ds = Get-MobileDeviceStatistics -identity $device.id
	If ($ds.LastSuccessSync -lt (Get-Date).AddDays(-120)) {
		Write-host $device.UserDisplayName $device.deviceos $ds.LastSuccessSync " removing..." -foreground red
		Remove-MobileDevice $device.id -confirm:$false
	else {
		Write-host $device.UserDisplayName $device.deviceos $ds.LastSuccessSync " good" -foreground green

Running the script periodically or on a schedule should help with housekeeping.

User Office 365 sign-ins portal
paul | Friday, 25 October 2019 | Office365 | AzureAD

Microsoft has added a new Office 365 site for the users to check their recent sign-in information to see if there have been any which may not have been them.


Outlook Mobile: Adding 2nd managed email account to Samsung phone
paul | Thursday, 17 October 2019 | Office365 | Outlook

The Outlook Mobile app only allows 1 managed email account to be added to the device  (https://docs.microsoft.com/en-gb/intune/fundamentals/end-user-mam-apps-android).

On Samsung devices it is possible to install a 2nd Outlook Mobile app so that an email account can be configured for each Outlook app. To do this you must use the Samsung Secure Folder (note: this does not work with Android Enterprise). This stores the app in a secure area of the phone completely separate from the normal apps and their data.

How to set up Secure Folder

Set up Secure Folder from the pre-installed icon

After you finish the initial setup, the Secure Folder icon appears on your Apps screen. The Secure Folder stub icon is displayed on the Apps screen or inside the Samsung Folder. If you turn off Secure Folder during the setup wizard, then the icon is not displayed.

To get started, click the Secure Folder icon.

Set up Secure Folder from device settings

On your device, follow these instructions:

  1. Go to Settings > Lock screen and security > Secure Folder.
  2. Tap Start.
  3. Tap Sign in when asked for your Samsung Account.
  4. Fill in your Samsung account credentials. Tap Sign in.
  5. Select your lock type (pattern, pin or fingerprint) and tap Next.
  6. Secure Folder is now set up and is created on your device.

NOTE - To open Secure Folder, tap the Secure Folder icon created on your device apps screen.

Then open the secure folder on the phone and use the “Add Apps” button.

It should then list Apps installed on phone already. Select Company Portal and Outlook.

Run Outlook. Add 2nd managed email account.

Page 1 of 75 (375 Articles) << 1 2 3 4 5  Next >>